Job Description
Are you a motivated student looking for flexible evening and weekend shifts? InnovateTech Solutions is seeking dedicated individuals to join our dynamic team in Seattle and New York. We pride ourselves on a supportive work culture that accommodates your academic schedule.
In this role, you will bridge the gap between our clients and our services, ensuring data accuracy and customer satisfaction. This is an excellent opportunity to gain professional experience while maintaining a healthy work-life balance.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on resolution and satisfaction.
- Accurately enter and maintain complex data sets in our CRM and internal databases.
- Assist in the organization and digitization of physical records and files.
- Collaborate with team members to resolve complex service issues efficiently.
- Provide feedback to management on common customer trends and potential improvements.
- Adhere to strict data privacy and confidentiality protocols at all times.
Qualifications
- High school diploma or equivalent (College students welcome).
- Proven typing speed of 40+ WPM and proficiency in Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Willingness to work evenings (4 PM - 10 PM) and weekends (Saturday & Sunday).
- Strong attention to detail and problem-solving abilities.
- Reliable internet connection and a quiet workspace if remote.