Job Description
Join our dynamic team at Urban Innovations Inc. and kickstart your career while pursuing your education! We're seeking motivated students in Philadelphia to join our customer service department as Part-Time Associates. This flexible role offers competitive pay, valuable work experience, and a supportive environment designed around your academic schedule. Whether you're handling inquiries or resolving issues, you'll develop transferable skills while contributing to our mission of delivering exceptional client experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Currently enrolled in a college or university program (students strongly encouraged)
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Basic proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Previous customer service experience preferred but not required