Job Description
Welcome to Nexus Customer Care, where we connect people through exceptional service. We are currently seeking motivated Part-Time Customer Service Associates to join our thriving team in Atlanta, Georgia. This is an excellent opportunity for individuals seeking flexible evening and weekend shifts with a competitive entry-level salary.
We pride ourselves on a modern, supportive culture that values every team member. Whether you are a student, a parent, or looking for a career change, we provide the training and stability you need to succeed.
Why You Will Love Working Here
- Competitive hourly pay starting at $15.00.
- No prior experience required—comprehensive training provided.
- Flexible scheduling to fit your lifestyle.
- Opportunities for career advancement within the company.
Responsibilities
- Assist customers with inquiries regarding products, services, and account details via phone, email, and chat.
- Process orders, returns, and exchanges accurately and efficiently during peak hours.
- Resolve customer complaints and issues with patience and a focus on retention.
- Maintain accurate records in the CRM database.
- Collaborate with team leads to meet daily and weekly performance targets.
- Uphold company brand standards and provide a positive customer experience.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Reliable internet connection and quiet workspace (if remote).
- Availability to work evenings and weekends as required.
- A positive attitude and willingness to learn.