Job Description
Join FlexWork Solutions as a Part-Time Customer Service Associate and enjoy the perfect blend of flexibility and financial stability! We're seeking dynamic individuals in Columbus to deliver exceptional support while maintaining a work-life balance. With weekly pay and customizable schedules, this role is ideal for students, parents, or anyone seeking supplemental income. Our modern, collaborative environment offers growth opportunities and comprehensive training. Apply today to transform your schedule into success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and efficiency
- Process orders, returns, and warranty claims accurately
- Update customer records in CRM systems with precision
- Collaborate with team members to resolve complex escalations
- Meet weekly performance metrics for quality and speed
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and manage time effectively
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to team success