Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in Long Beach, CA! We're urgently hiring motivated individuals seeking flexible schedules to deliver exceptional customer experiences. This role offers competitive pay, remote-friendly options, and immediate start opportunities. Perfect for students, parents, or professionals balancing other commitments. Apply today and become part of a company that values work-life balance and career growth!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in remote settings
- Proficiency with CRM software and MS Office Suite
- Flexible schedule availability (evenings and weekends required)
- Positive attitude and resilience under pressure
- Valid California ID and reliable internet connection