Job Description
Join our dynamic team as a Part-Time Customer Service Associate in Raleigh, NC! This entry-level position offers flexible hours and growth opportunities for motivated individuals. You'll be the face of our company, delivering exceptional service to our valued clients while building foundational skills in communication and problem-solving. Perfect for students or career changers seeking hands-on experience in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and process returns/exchanges efficiently
- Update customer records in CRM database with accurate information
- Collaborate with team members to escalate complex issues when needed
- Maintain detailed documentation of customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong communication and active listening skills
- Proficient with basic computer applications (MS Office, email)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and punctuality
- No prior experience required – training provided