Job Description
Are you looking for evening part-time jobs in Milwaukee, WI that offer flexibility and growth? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who are passionate about helping others.
As a part of our evening shift team, you will play a crucial role in ensuring our clients receive the highest level of service. This role is perfect for students, parents, or anyone seeking a work-life balance with a reliable schedule.
Why Join Us?
- Flexible Schedule: We value your time. Our evening shifts allow you to maintain a healthy work-life balance.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: We invest in our team members and offer clear paths for advancement.
Job Overview:
We are currently hiring immediately for our evening operations. If you are organized, communicative, and ready to make an impact, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Assist customers with product information, order processing, and troubleshooting technical issues.
- Resolve customer complaints and escalate complex issues to the supervisor when necessary.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure a smooth workflow during evening shifts.
- Stay updated on product knowledge and company policies to provide accurate support.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not required; training provided.
- Must be available to work evening shifts, specifically between 4:00 PM and 12:00 AM.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Ability to multitask and work in a fast-paced environment.