Job Description
Join CityConnect Solutions as an Evening Part-Time Customer Service Specialist and enjoy the flexibility of a schedule that works around your life! We're urgently hiring motivated individuals to provide exceptional support during evening hours (4 PM - 12 PM). This role offers competitive pay, remote work options, and the opportunity to grow with a leader in customer experience solutions.
Our ideal candidate thrives in dynamic environments, values work-life balance, and wants to make a real impact. No nights or weekends required - just 20-30 hours of focused evening support. Apply today and start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in customer profiles for continuity of care
- Collaborate with day teams to escalate complex issues and maintain service quality
- Meet key performance metrics including response time and resolution rate
- Participate in bi-weekly evening training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or tech support
- Exceptional written and verbal communication skills
- Proficient with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently during evening shifts with minimal supervision
- Strong problem-solving skills and patience when handling escalated cases
- Reliable high-speed internet connection for remote work