Job Description
Join Washington DC's premier hospitality team as a Part-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional service during our vibrant evening and weekend operations. This role offers flexible scheduling while allowing you to showcase your passion for creating memorable guest experiences in the heart of the nation's capital. Perfect for students, artists, or professionals seeking work-life balance!
Our team thrives on creativity and inclusivity, offering competitive compensation, complimentary meals, and opportunities for advancement. Enjoy the unique DC nightlife scene while building valuable skills in guest relations, conflict resolution, and team leadership. Apply today to become part of an award-winning establishment that celebrates diversity and excellence.
Responsibilities
- Deliver exceptional guest service during evening and weekend shifts (4 PM - 11 PM)
- Manage reservation systems and coordinate seating logistics for high-volume periods
- Train and mentor new team members on service standards and operational procedures
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with kitchen and bar teams to ensure seamless guest experiences
- Contribute to maintaining a safe, inclusive, and welcoming environment
- Participate in inventory management and quality assurance checks
Qualifications
- Minimum 1 year experience in customer service or hospitality role
- Availability for evening and weekend shifts (minimum 20 hours/week)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced, high-energy environments
- Basic knowledge of POS systems and reservation platforms
- Valid food handler certification (or willingness to obtain)
- Positive attitude with passion for Washington DC's vibrant culture
- Ability to stand/walk for extended periods