Job Description
Join EcoRetail Solutions as a Part-Time Customer Experience Specialist and become the heart of our award-winning client support team. We're seeking passionate individuals to deliver exceptional service while working flexible hours that fit your lifestyle. Enjoy competitive pay, comprehensive training, and a vibrant team environment in the heart of San Francisco. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve product issues and process returns/exchanges efficiently
- Update customer records in Salesforce CRM system
- Collaborate with sales team to upsell sustainable products
- Participate in weekly training sessions to stay updated on eco-friendly innovations
- Maintain 95% customer satisfaction score through active listening
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in retail or tech
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to work 20-25 hours weekly (evenings/weekends required)
- Basic knowledge of sustainability practices
- Spanish bilingual fluency strongly preferred