Job Description
Join InnovateKC Solutions as a Part-Time Customer Experience Specialist and transform how we serve our community! We're seeking dynamic individuals who thrive in flexible environments to deliver exceptional service while maintaining work-life harmony. Enjoy customizable schedules (mornings, afternoons, or evenings), remote-friendly options, and a supportive culture that values your unique talents.
Our ideal candidate will become a brand ambassador through personalized client interactions, troubleshooting technical inquiries, and collaborating with cross-functional teams. With competitive pay, comprehensive training, and growth opportunities into full-time roles, this position is perfect for students, parents, or professionals seeking adaptable work arrangements.
Responsibilities
- Deliver personalized customer support via phone, email, and chat channels
- Resolve technical issues with patience and clear communication
- Document interactions and maintain accurate CRM records
- Collaborate with product teams to identify improvement opportunities
- Contribute to knowledge base articles and training materials
- Meet performance metrics while maintaining service excellence
- Participate in weekly team syncs (flexible scheduling available)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware/software issues
- Self-motivated with strong time management skills
- Available to work 20-25 hours/week with flexible scheduling
- Comfortable with remote collaboration tools