Job Description
Join our award-winning team at Southern Hospitality Group as a Part-Time Customer Experience Specialist! We're seeking dynamic individuals to elevate guest interactions at our premier Atlanta location. This flexible role offers competitive compensation, complimentary employee benefits, and opportunities for growth in Georgia's thriving hospitality sector.
As a key ambassador of our brand, you'll create memorable experiences that keep guests returning. Perfect for students, professionals seeking work-life balance, or career changers exploring hospitality. Enjoy a vibrant work environment with competitive pay and training opportunities.
Responsibilities
- Deliver exceptional in-person and digital customer service experiences
- Manage reservation systems and coordinate guest inquiries
- Process transactions using POS systems with 100% accuracy
- Collaborate with cross-functional teams to resolve service issues
- Execute promotional campaigns and upsell premium offerings
- Maintain pristine facility standards and inventory management
- Contribute to team meetings with actionable insights
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with reservation software and digital tools
- Exceptional verbal communication and problem-solving skills
- Flexible availability including evenings and weekends
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Positive attitude with passion for hospitality excellence
- High school diploma or equivalent required