Job Description
Join our dynamic team at Capital Connect Solutions as a Part-Time Customer Experience Specialist! We're urgently seeking energetic professionals to deliver exceptional service to our diverse clientele in the heart of Washington DC. Enjoy a flexible schedule that adapts to your lifestyle while making a tangible impact on customer satisfaction. This role offers hybrid work options and the opportunity to grow within a rapidly expanding tech services company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Manage customer accounts and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvements to enhance customer experience efficiency
- Contribute to team training initiatives and knowledge base development
- Monitor customer feedback trends and report actionable insights
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or support role
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends