Job Description
Join our dynamic team and earn extra cash in the heart of Dallas! FlexHire Solutions is seeking motivated Part-Time Customer Service Representatives to deliver exceptional support to our growing client base. This flexible role offers weekday and weekend shifts, perfect for students, professionals, or anyone seeking supplemental income. Enjoy a supportive work environment with paid training and opportunities for advancement. Apply now to start your journey with a company that values growth and work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet key performance metrics including call resolution time and customer satisfaction scores
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and multitasking skills
- Available to work 20-25 hours per week, including weekends
- Reliable transportation to our Dallas headquarters
- Positive attitude and commitment to excellence