Job Description
Join FlexiStaff Solutions as an Evening Customer Service Specialist and become part of our dynamic team supporting clients across the nation. We're urgently hiring individuals with exceptional communication skills and a passion for delivering outstanding customer experiences. This flexible evening position (4 PM - 10 PM) offers the perfect work-life balance while making a tangible impact. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system and escalate complex cases
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in a dynamic setting
- Proficiency with Microsoft Office and CRM software
- Reliable transportation and consistent evening availability
- Positive attitude and problem-solving mindset