Job Description
Join InnovateTech Solutions as a Part-Time Customer Experience Specialist in the heart of San Jose's tech corridor! We're seeking dynamic individuals to deliver exceptional service while supporting our cutting-edge product ecosystem. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and opportunities for growth in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving abilities, and shares our passion for customer obsession. Enjoy modern amenities, professional development resources, and the chance to be part of a company transforming how people interact with technology.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person channels
- Resolve technical inquiries and product-related issues with efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities aligned with customer needs
- Participate in bi-weekly training sessions on new products
- Maintain organized workspace and inventory management
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic knowledge of consumer electronics or SaaS products
- Valid California driver's license (for occasional off-site duties)
- Bilingual (English/Spanish) candidates strongly encouraged