Job Description
Join Nexus Solutions Inc., a cutting-edge tech firm in the heart of San Jose's innovation district! We're seeking a dynamic Part-Time Customer Experience Specialist to elevate our client interactions. This flexible role (20-25 hrs/week) offers competitive pay, remote-friendly options, and the opportunity to work with industry leaders in a collaborative environment. Perfect for students, career-changers, or those seeking work-life balance without compromising impact.
Why Nexus Solutions? • Industry-leading training programs • Modern downtown workspace near transit • Performance-based bonuses • Health stipend for part-timers • Direct path to full-time roles
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person consultations
- Resolve technical inquiries with precision and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with product teams to improve service workflows
- Conduct quarterly client satisfaction reviews
- Train junior staff on customer service best practices
- Support weekend and evening shift coverage as needed
Qualifications
- High school diploma required; Bachelor's preferred
- 2+ years customer service experience in tech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues remotely
- Spanish fluency highly valued (bilingual premium)
- Availability for 3-4 weekday shifts + weekend rotation
- Valid CA driver's license for occasional client visits