Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in the Charlotte metro area. This flexible role offers weekday and weekend shifts, perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions directly impact customer satisfaction and business growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with sales team to identify upsell opportunities and enhance customer retention
- Utilize CRM software to document interactions and update customer profiles
- Resolve escalations by coordinating with support teams and implementing solutions
- Participate in weekly training sessions to stay updated on products and policies
- Contribute to process improvement initiatives to enhance efficiency
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional communication skills with strong attention to detail
- Ability to multitask in fast-paced environments while maintaining composure
- Available to work 20-25 hours weekly, including weekends
- Valid North Carolina driver's license and reliable transportation