Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist in the heart of Kansas City! We're seeking passionate individuals to deliver exceptional service while supporting our growing client base. This flexible role (20-25 hours/week) offers competitive pay, professional development opportunities, and a vibrant downtown work environment. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Process transactions accurately using our CRM system
- Collaborate with cross-functional teams to improve service protocols
- Assist with inventory management and store presentation
- Contribute to weekly team training sessions
- Identify upsell opportunities through product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Attention to detail and organizational skills
- Valid Missouri driver's license (if required for occasional errands)