Job Description
Join InnovateKC Solutions as a Part-Time Customer Experience Specialist and become the face of our growing tech startup! We're seeking passionate individuals to deliver exceptional service while supporting our innovative SaaS platform. Enjoy flexible scheduling, a collaborative work environment, and opportunities for growth in Kansas City's thriving tech scene.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible scheduling (20-30 hours/week)
- Free parking and downtown location
- Professional development stipend
- Health insurance benefits for part-time staff
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot platform issues
- Document customer interactions in CRM system with precision
- Collaborate with product team to identify improvement opportunities
- Assist in onboarding new clients through guided tutorials
- Maintain detailed knowledge base articles and FAQ documentation
- Participate in weekly training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving and critical thinking abilities
- Availability to work evenings and weekends (15-20 hours)
- Experience in SaaS or technology industry a plus