Job Description
Are you looking for a rewarding opportunity in New York City that offers flexibility and competitive pay? Meridian Professional Services is currently seeking dedicated individuals to join our team as Part-Time Customer Experience Associates.
We understand the need for work-life balance. That's why we offer a variety of shift options, including weekend shifts and evening hours, allowing you to earn extra cash without compromising your daily commitments. Whether you are a student, a parent, or simply looking for supplemental income, this is the perfect role to grow your career.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat with a focus on high-quality service.
- Process customer orders and resolve complaints efficiently and professionally.
- Maintain accurate and up-to-date customer records in our CRM systems.
- Collaborate with cross-functional teams to improve service protocols and customer satisfaction scores.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to company policies and brand guidelines at all times.
Qualifications
- High school diploma or equivalent (GED) required.
- Proven ability to communicate clearly and effectively in English.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong problem-solving abilities and a customer-centric mindset.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Availability to work weekends and flexible shifts.