Job Description
Are you searching for a part-time job in Houston, TX that offers the perfect work-life balance? Apex Digital Solutions is looking for a dedicated Customer Experience Associate to join our growing team. We offer a flexible schedule designed to fit your lifestyle while allowing you to make a significant impact.
In this role, you will be the voice of our brand, assisting clients with inquiries and ensuring their satisfaction. Whether you are a student looking for extra hours or a professional seeking a side gig, we welcome you to apply.
Why Choose Us?
- Flexible hours to suit your personal calendar.
- Competitive hourly pay.
- Opportunities for growth within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and effective problem-solving skills.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and feedback in internal databases.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for qualified candidates.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work independently and manage time effectively.
- Must be located in or willing to commute to the Houston, TX area.