Job Description
Are you a student or a professional seeking a flexible schedule? Apex Support Solutions is looking for a dedicated Night Shift Support Specialist to join our team in Oklahoma City, OK. We are an equal opportunity employer that welcomes students and offers a unique work-life balance.
As a Night Shift Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. We provide comprehensive training and a stable environment perfect for those balancing education or other daytime commitments.
Responsibilities
- Provide high-quality technical troubleshooting and customer support via phone and email during night hours.
- Log and track all customer inquiries and technical issues accurately in our ticketing system.
- Identify, research, and resolve technical problems and questions regarding products, services, and systems.
- Maintain a high level of professionalism and patience when assisting frustrated users.
- Collaborate with the day shift team to escalate complex issues and ensure 24/7 coverage.
Qualifications
- Currently enrolled in a college or high school program (Students Welcome).
- Must be available to work 20-30 hours per week, primarily during evening/night shifts (e.g., 6:00 PM - 2:00 AM).
- Strong interpersonal and communication skills with the ability to explain complex concepts simply.
- Familiarity with Windows operating systems and basic networking concepts.
- Must possess a reliable high-speed internet connection.