Job Description
Welcome to BrightPath Solutions, where we are redefining customer support for the digital age. We are currently seeking motivated individuals to join our elite team as a Night Shift Technical Support Associate. We are proud to be a student-friendly employer, offering flexible evening schedules that fit around your classes and lifestyle.
Located in the vibrant city of Austin, TX, our night shift team plays a crucial role in ensuring our clients receive seamless technical assistance during off-hours. If you are a night owl with a knack for technology and a passion for helping others, we want to hear from you.
Join us and enjoy a dynamic work environment, competitive pay, and the opportunity to build a rewarding career in the tech industry.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot software, hardware, and network issues with precision and speed.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure continuity of service and knowledge transfer.
- Maintain a high level of professionalism and patience when resolving complex technical inquiries.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Reliable internet connection and a quiet workspace are essential for remote night shifts.
- Ability to work flexible evening hours, including weekends, as required by business needs.
- Strong problem-solving skills and excellent verbal communication abilities.