Job Description
Are you a night owl looking for a rewarding career?
Apex Data Systems is currently hiring for a Part-Time Night Shift Support Specialist in Milwaukee, WI. We are looking for motivated individuals to join our high-performing team. Whether you are a student balancing classes or a professional seeking a second shift opportunity, we welcome you to apply.
Join us in delivering exceptional service and enjoy a flexible schedule that fits your lifestyle.
Responsibilities
- Monitor and respond to incoming customer support tickets via email and chat during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Maintain accurate and detailed records of all customer interactions and support tickets.
- Collaborate with the day-shift team to ensure seamless workflow and service continuity.
- Identify recurring issues and suggest process improvements to management.
- Assist in the training and onboarding of new part-time team members.
Qualifications
- High school diploma or equivalent (GED) required.
- Availability to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong written and verbal communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Previous customer service or technical support experience is a plus.
- Ability to work independently with minimal supervision.