Job Description
Are you looking for a career that works with your life? Horizon Support Group is currently seeking dedicated individuals to join our growing team in Houston, Texas. We specialize in providing top-tier technical support and are looking for candidates who thrive in a dynamic environment.
Our ideal candidates are available for night shifts and weekend shifts, offering the ultimate flexibility to balance work and personal commitments. Whether you are an experienced tech pro or a motivated entry-level candidate, we want to hear from you. We also support remote candidates across the state, including those searching for Charlotte NC jobs.
Responsibilities
- Provide exceptional customer service via phone, chat, and email.
- Diagnose and troubleshoot technical issues for clients.
- Document all interactions and resolutions in the CRM system.
- Collaborate with the engineering team to escalate complex bugs.
- Ensure 100% customer satisfaction during night and weekend operations.
Qualifications
- High school diploma or GED equivalent.
- Comfortable working flexible schedules, including evenings, nights, and weekends.
- Strong verbal and written communication skills.
- Basic computer literacy and problem-solving abilities.
- Ability to work independently in a remote or hybrid setting.