Job Description
Are you a night owl looking for a rewarding career? Apex Remote Solutions is seeking a detail-oriented Night Shift Customer Support Specialist to join our distributed team based in Albuquerque, NM. This part-time remote role offers the perfect work-life balance for those who prefer evening and weekend hours.
Why Join Us?
- Flexible evening and weekend schedules.
- Work from the comfort of your home in Albuquerque.
- Competitive hourly pay with performance bonuses.
- Comprehensive training and career growth opportunities.
We are looking for a proactive individual who thrives in a fast-paced environment and is dedicated to resolving complex technical issues with empathy and efficiency.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via chat, email, and phone.
- Manage and resolve customer inquiries within established SLA (Service Level Agreement) timeframes.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the morning support team to ensure seamless workflow handovers.
- Maintain high uptime and performance standards throughout the shift.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- Must be located in Albuquerque, NM (or willing to commute).
- High-speed internet connection and a dedicated, quiet workspace.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong problem-solving skills and patience when dealing with frustrated users.
- Ability to work flexible evening shifts, including weekends and holidays.
- Proficiency with basic computer software and operating systems.