Job Description
Join Capital Connect Services and transform your evenings into rewarding opportunities! We're seeking passionate Evening Part-Time Customer Experience Specialists to deliver exceptional service to our DC-based clients. Enjoy flexible weekday evenings (4 PM - 11 PM) and weekend shifts in a vibrant downtown location with competitive pay and growth potential. Perfect for students, second-job seekers, or anyone seeking work-life balance!
Why join us?
- Competitive hourly pay with performance incentives
- Free metro access during shifts
- Professional development stipends
- Collaborative team environment
- Comprehensive training program
Responsibilities
- Deliver exceptional customer support via phone, chat, and in-person interactions
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to service improvement initiatives through feedback
- Uphold company standards for privacy and data security
- Support weekend events and promotions as needed
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, high-energy environments
- Strong problem-solving and conflict resolution abilities
- Comfortable with technology and learning new systems quickly
- Flexibility to work evenings (4 PM - 11 PM) and weekends
- Positive attitude with customer-first mindset