Job Description
Are you a night owl looking for a rewarding career with a flexible schedule? Apex Digital Solutions is currently hiring a Night Shift Customer Support Specialist to join our growing team in Fresno, CA.
In this role, you will be the first point of contact for our clients during evening hours, providing top-tier technical assistance and resolving inquiries with professionalism and speed. We offer a dynamic work environment, competitive pay, and the opportunity to work remotely or from our Fresno office.
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Modern Tech: Work with cutting-edge tools and platforms.
Don't miss this chance to advance your career in a stable, customer-focused environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night shifts.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Stay updated on product knowledge and company policies.
- Maintain a high level of professionalism and empathy in all communications.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong problem-solving skills and attention to detail.
- Reliable internet connection if working remotely.
- Excellent verbal and written communication skills.