Job Description
Are you a high-energy professional seeking a role that fits your nocturnal rhythm? Apex Digital Solutions is expanding our San Francisco support team and looking for dedicated individuals to join our Evening and Weekend Shifts.
We are currently hiring for Night Shift Support positions. This is an excellent opportunity for students, parents, or anyone looking for a stable part-time role with competitive pay and a flexible schedule.
Why You’ll Love Working With Us:
- Flexible Schedule: Choose shifts that work for your life, including evenings and weekends.
- Competitive Pay: Earn between $22 - $32 per hour depending on experience.
- Modern Environment: Work in a high-tech, collaborative office in the heart of San Francisco.
- Professional Growth: Clear pathways for advancement within our 24/7 support ecosystem.
Join a team that values your time and expertise while contributing to the success of our global clients.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during evening and weekend hours.
- Troubleshoot software and hardware issues, escalating complex problems to senior engineers when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate effectively with day-shift teams to ensure seamless service continuity.
- Stay current on product updates and documentation to provide accurate assistance.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Previous experience in customer support, technical helpdesk, or IT is preferred but not required.
- Strong problem-solving skills and the ability to think on your feet.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends consistently.
- Excellent written and verbal communication skills in English.
- Proficiency with Microsoft Office and basic computer navigation.