Job Description
We are urgently hiring dedicated professionals to join our dynamic team in Los Angeles, California. If you are a night owl looking for a flexible schedule with high earning potential, this is your chance to excel. We offer a modern, remote-first environment with comprehensive benefits for part-time employees.
As a Night Shift Customer Support Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during evening hours. We prioritize a healthy work-life balance and provide the tools you need to succeed in a high-conversion environment.
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Tech Stack: Work with cutting-edge CRM and support tools.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Troubleshoot technical issues and provide step-by-step solutions to ensure customer satisfaction.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Identify opportunities to upsell products or services while maintaining a customer-centric approach.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service, technical support, or retail is a plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or 6:00 PM - 2:00 AM).
- Strong verbal and written communication skills in English.
- Proficient with computers and basic software applications.
- Ability to work independently and manage time effectively during night hours.