Job Description
Are you looking for a flexible schedule with competitive pay?
Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Columbus, Ohio. We value work-life balance and offer the opportunity to thrive in a supportive environment without the burnout of 9-to-5 shifts.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during our peak evening and weekend hours.
Why Apply?
- Competitive hourly wage ($18 - $22/hr)
- Flexible evening and weekend shifts
- Comprehensive training program
- Opportunity for advancement
Don't miss this chance to build your career with a forward-thinking company. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently, aiming for high first-contact resolution rates.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the wider support team to share insights and improve processes.
- Maintain a high standard of product knowledge to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to work rotating evening shifts and weekends as required.
- Strong problem-solving skills and a positive attitude.