Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Service Specialist – perfect for students, parents, or anyone seeking work-life balance! No experience needed – we provide comprehensive training.
What You'll Love:
- Evening shifts (4:00 PM - 8:00 PM) with flexible scheduling
- Competitive hourly pay plus performance incentives
- Supportive team environment with growth opportunities
- Modern downtown Philadelphia location
Help customers resolve inquiries, process transactions, and deliver exceptional experiences. If you're a motivated people-person with strong communication skills, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders, returns, and account updates
- Document interactions in CRM system with accuracy
- Collaborate with team to resolve complex issues
- Adhere to quality and compliance standards
- Participate in bi-weekly training sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency (typing, internet, email)
- Reliable transportation to downtown Philadelphia
- Ability to work independently and as part of a team
- Positive attitude and customer-first mindset