Job Description
Are you looking for a rewarding opportunity to earn extra cash on your own terms?
BrightPath Technologies is currently seeking a dedicated Night Shift Customer Support Specialist to join our high-performing team in Orlando, Florida. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Work during the evening hours that suit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Pathways to full-time positions and career advancement.
We are committed to providing top-tier support to our clients, and we need energetic individuals to help us maintain our high standards.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and technical support.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Document all customer interactions and feedback in our CRM system accurately.
- Collaborate with the team to improve support processes and customer satisfaction scores.
- Handle escalated issues with empathy and problem-solving skills.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail preferred.
- Basic computer literacy and typing skills (35+ WPM).
- Ability to work independently in a remote or hybrid environment.
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace.