Job Description
Are you a night owl looking for a rewarding career opportunity? Dallas Tech Solutions is currently hiring a dedicated Night Shift Customer Support Specialist. This is a fantastic opportunity for those seeking a part-time job in Dallas, TX that offers flexibility and growth.
In this role, you will be the primary point of contact for our clients, ensuring their technical needs are met with precision and empathy. We pride ourselves on our company culture and are looking for individuals who are ready to shine.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers while maintaining customer satisfaction.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent is required.
- Must be available to work nights, weekends, and holidays.
- Proven ability to communicate clearly and professionally.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection for remote or hybrid work options.