Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our growing team in San Jose, CA. If you are looking for a flexible part-time opportunity that offers immediate start dates and a competitive hourly rate, this is the role for you. Our clients value reliability, empathy, and technical aptitude.
Why Join Us?
- Immediate Hiring: Start working within 7 days.
- Flexible Schedule: Work from 6:00 PM to 2:00 AM.
- Competitive Pay: Earn $22 - $28/hour based on experience.
- Premium Benefits: Health, dental, and vision insurance for full-time hours.
Don't let your career wait. Apply today to secure your position in our elite support team.
Responsibilities
- Provide exceptional technical support to clients via phone, chat, and email during evening hours.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Maintain accurate and up-to-date customer records in the CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Adhere to company policies and quality assurance standards.
- Collaborate with the day-shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required.
- Previous customer service or tech support experience is a plus but not mandatory.
- Basic proficiency with Windows, Mac, and mobile operating systems.
- Strong verbal communication and active listening skills.
- Ability to work independently in a remote or hybrid environment.
- Must be available to work evenings (6 PM - 2 AM) consistently.