Job Description
Are you a night owl looking for a stable, high-paying part-time role? Nexus Logistics is hiring Night Shift Customer Support Specialists to join our dynamic team in Houston. If you are an excellent communicator who enjoys problem-solving and wants to work in a supportive environment, we want to meet you.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service during evening hours. We offer a flexible schedule, competitive hourly rates, and a pathway for career growth. Hiring Now for immediate openings in our Houston facility.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Scheduling: Choose from various evening and weekend shifts.
- Modern Work Environment: State-of-the-art facilities in Houston.
- Professional Development: Ongoing training and growth opportunities.
Responsibilities
- Manage high-volume inbound and outbound customer calls during evening shifts.
- Resolve client inquiries, troubleshoot technical issues, and provide accurate information.
- Maintain detailed records of all interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless operations and issue resolution.
- Adhere to company policies, quality assurance standards, and safety protocols.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service or call center experience is a plus.
- Must be available to work rotating evening shifts, including weekends and holidays.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent communication, active listening, and problem-solving abilities.
- Ability to work independently in a remote or hybrid setup.