Job Description
Are you a night owl looking for the perfect work-life balance? Apex Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Chicago. We offer flexible evening and weekend schedules, competitive pay, and a comprehensive benefits package designed for those who work outside traditional hours.
In this role, you will be the first point of contact for our evening clientele, ensuring seamless service and resolving technical inquiries with empathy and efficiency. If you thrive in a quiet environment and enjoy helping others, this is the opportunity for you.
Responsibilities
- Monitor and respond to incoming customer support tickets via email, chat, and phone during evening and weekend shifts.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer concerns.
- Maintain accurate and detailed records of all interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of support.
- Identify recurring issues and suggest process improvements to enhance the evening support experience.
- Adhere to all company policies, security protocols, and quality standards.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong computer literacy and familiarity with CRM software (e.g., Salesforce, Zendesk).
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Flexibility to work evenings, weekends, and holidays as required.