Job Description
We are seeking a dedicated and detail-oriented Night Shift Customer Support Specialist to join our growing team in Albuquerque, New Mexico. In this role, you will serve as the primary point of contact for our clients during our peak evening hours, ensuring exceptional service and resolving inquiries with efficiency and empathy. This is an excellent opportunity for those seeking a stable full-time job with a focus on evening shifts. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement within the company.
Why Join Us?
- Flexible evening schedule (3:00 PM – 12:00 AM)
- Competitive hourly wage with performance bonuses
- Modern office environment in the heart of Albuquerque
- Comprehensive training and career development programs
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with a focus on retention and satisfaction.
- Accurately document all interactions and transactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and information continuity.
- Identify and escalate complex issues to senior management when necessary.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency with computer applications and CRM software.
- Must be available to work a consistent full-time evening schedule.