Job Description
Are you looking for a rewarding evening opportunity in the heart of Washington, DC? Capital District Logistics is seeking a dedicated Night Shift Customer Support Specialist to join our high-performing team. We value our night staff just as much as our day team and offer a competitive benefits package designed for part-time excellence.
In this role, you will serve as the primary point of contact for our clients during off-peak hours. We pride ourselves on delivering top-tier service 24/7, and we need someone with a calm demeanor and problem-solving skills to keep our operations running smoothly after hours.
Join us and enjoy a stable schedule with no commute during rush hour. We are looking for individuals who are detail-oriented, reliable, and ready to make an impact from dusk till dawn.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours (4:00 PM - 12:00 AM).
- Resolve complex issues and troubleshoot customer concerns with patience and efficiency.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Maintain a professional and welcoming environment for all stakeholders.
- Assist in inventory checks and logistical updates as required by the night manager.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is preferred.
- Must be available to work evenings, specifically Monday through Friday, 4:00 PM - 12:00 AM.
- Strong computer proficiency and typing skills.
- Excellent verbal and written communication abilities.
- Ability to work independently with minimal supervision.