Job Description
Join our dynamic team as a Night Shift Customer Support Specialist at Nexus Solutions Inc. We're seeking dedicated professionals to provide exceptional service during evening hours while maintaining our 24/7 client support standards. This role offers flexible scheduling, competitive compensation, and the opportunity to work in Philadelphia's vibrant tech hub. Perfect for students, night owls, or those seeking supplemental income with growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Troubleshoot technical issues for enterprise clients using proprietary systems
- Document interactions accurately in CRM software with precision
- Collaborate with day-shift teams for seamless handover of unresolved cases
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to security protocols for sensitive client information
- Contribute to process improvement initiatives for night shift operations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech or B2B environment
- Proficiency with ticketing systems (Zendesk/Jira) and Microsoft Office Suite
- Exceptional problem-solving and de-escalation skills
- Ability to work independently with minimal supervision during night hours
- Clear verbal and written communication skills
- Comfortable with overnight schedule and weekend rotations
- Basic knowledge of networking concepts and cybersecurity practices