Job Description
We are looking for a dedicated Night Shift Customer Support Specialist to join our Philadelphia-based team. If you thrive in the evening hours and enjoy helping people solve problems, this is the perfect opportunity for you.
As part of our night operations, you will be the first point of contact for our evening clientele, ensuring a seamless experience from 6:00 PM to 2:00 AM. We offer a competitive hourly rate, flexible scheduling, and a supportive environment.
Why Join Us?
- Competitive pay starting at $18/hr
- Flexible evening shifts to fit your lifestyle
- Health insurance available for full-time hours
- Remote-friendly work environment
Responsibilities
- Answer and resolve customer inquiries via phone, email, and chat during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions.
- Update and maintain accurate customer account information in our CRM database.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with the day shift team to ensure seamless service continuity.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or technical support is preferred.
- Excellent verbal and written communication skills.
- Must be available to work evenings, specifically 6:00 PM to 2:00 AM.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work independently with minimal supervision.