Job Description
Are you a night owl looking for a rewarding career in New York?
We are currently hiring dedicated Part-Time Customer Support Specialists to join our 24/7 operations team based in New York, NY. If you thrive in a quiet environment and excel at solving problems, we want to hear from you.
As a key member of our night crew, you will ensure our clients receive top-tier service during the evening hours. This role is perfect for students, parents, or anyone looking to earn a competitive wage while working a manageable schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve technical issues and troubleshoot product concerns with patience and professionalism.
- Maintain accurate records of all customer interactions and account updates in our CRM system.
- Collaborate with the day-shift team to ensure seamless handover of ongoing issues.
- Adhere to company policies and quality assurance standards.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills in English.
- Ability to work independently with minimal supervision during the night shift.
- Proficiency in basic computer operations and Microsoft Office Suite.