Job Description
Are you a dedicated night owl looking for a rewarding career in Customer Service? Apex Logistics Solutions is seeking a Night Shift Customer Support Specialist to join our Orlando team. We offer a competitive salary, comprehensive benefits, and a dynamic work environment for our evening staff.
In this role, you will be the voice of our brand after hours, ensuring our clients receive the same high level of service they expect during the day.
Responsibilities
- Manage high-volume inbound and outbound customer calls during evening hours.
- Resolve complex client inquiries and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Provide product and service information to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Ability to work independently and solve problems efficiently.
- Reliable computer skills and familiarity with CRM software.