Job Description
Join our dynamic team as a Night Shift Customer Specialist at Urban Logistics Solutions! We're seeking dedicated professionals who thrive in nighttime environments to deliver exceptional service while our daytime team rests. This part-time role offers competitive pay, flexible scheduling, and a supportive atmosphere where your contributions truly matter. Experience the unique benefits of working during Raleigh's quieter hours – less traffic, focused tasks, and premium compensation.
Why You'll Love This Role:
- Competitive night shift differential pay
- Comprehensive training and growth opportunities
- Modern, safe working environment with on-site amenities
- Direct impact on customer satisfaction metrics
- Collaborative team culture with night-shift camaraderie
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night hours
- Process orders, returns, and shipping requests with precision
- Maintain accurate customer records in our CRM system
- Collaborate with daytime teams for seamless handovers
- Identify and escalate complex issues to appropriate departments
- Contribute to process improvement initiatives
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Availability for 3-4 night shifts weekly (10 PM - 6 AM)
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Basic math skills for order processing
- Valid North Carolina ID required