Job Description
Join our dynamic team as a Night Shift Customer Specialist at Urban Logistics Solutions! We're seeking dedicated professionals to deliver exceptional service during our peak evening hours. This role offers flexibility, competitive pay, and a supportive environment where your contributions directly impact our client satisfaction. Enjoy Baltimore's vibrant nightlife while building a rewarding career path with growth opportunities. Perfect for students, second earners, or night owls seeking meaningful part-time work.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Process orders, troubleshoot shipping issues, and resolve escalations with professionalism
- Maintain accurate documentation in CRM system while meeting performance metrics
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives for night shift operations
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Exceptional communication skills and problem-solving abilities
- Ability to work independently with minimal supervision during off-hours
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation for late-night shifts in Baltimore area