Job Description
Join MetroSolutions Inc. and thrive in a flexible evening schedule while making a meaningful impact! We're seeking dedicated Night Shift Customer Service Specialists to support our 24/7 operations. This role offers the perfect work-life balance with evening hours (10 PM - 6 AM), competitive compensation, and opportunities for growth in a dynamic team environment. Enjoy Philadelphia's vibrant nightlife while building a rewarding career with industry-leading benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions and update CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain service excellence metrics (CSAT, FCR) and identify improvement opportunities
- Support emergency response protocols for critical escalations
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently during night hours with minimal supervision
- Proficiency in CRM software (Salesforce preferred)
- High school diploma or equivalent; college degree preferred
- Reliable transportation for late-night shifts
- Flexibility to cover weekends as needed