Job Description
Join our dynamic team at Apex Solutions and unlock a career that adapts to your life! We're seeking passionate Customer Service Specialists to deliver exceptional support during high-demand evening and weekend shifts in Charlotte. Enjoy competitive compensation, flexible scheduling, and a culture that values work-life balance. Whether you're a student, parent, or career-changer, this role offers the perfect blend of professional growth and personal freedom.
Why Choose Apex Solutions?
• Industry-leading training programs
• Performance-based bonuses
• Comprehensive health benefits (even for part-time staff)
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with precision
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Adhere to strict compliance and security protocols
- Participate in weekend rotational coverage as scheduled
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently during evening/weekend shifts
- Strong problem-solving and conflict resolution abilities
- Flexibility to adapt to changing schedules and priorities