Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in Albuquerque, NM! We're urgently seeking motivated individuals to deliver exceptional customer experiences during evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within a supportive environment. Perfect for students, parents, or anyone seeking work-life balance with evening shifts (4 PM - 10 PM).
What We Offer:
- Competitive hourly pay starting at $14/hour
- Flexible scheduling to accommodate your lifestyle
- Comprehensive paid training program
- Health benefits eligibility for part-time employees
- Career growth opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for customer satisfaction and resolution times
- Document all interactions in our CRM system
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Basic computer proficiency with CRM systems
- Must be available for evening shifts (4 PM - 10 PM)
- Positive attitude and commitment to customer satisfaction