Job Description
Join our dynamic team as a Night Shift Customer Service Specialist and become the backbone of our 24/7 operations! We're seeking dedicated individuals who thrive in evening hours to deliver exceptional service while Charlotte sleeps. This role offers competitive pay, flexible scheduling, and the opportunity to work in a supportive environment where your contributions directly impact our community.
As a valued member of our night crew, you'll handle client inquiries, manage service requests, and ensure seamless operations during off-peak hours. Perfect for students, parents, or anyone seeking a non-traditional schedule with growth potential. Enjoy premium evening shift premiums and comprehensive training to excel in your role.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Process transactions and resolve client issues with efficiency and empathy
- Monitor service systems and escalate critical incidents to on-call managers
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with night shift team members to optimize service delivery
- Contribute to nightly reporting and operational improvement initiatives
- Adhere to security protocols and maintain compliance during off-peak hours
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in 24/7 environment
- Exceptional communication skills with ability to de-escalate situations
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Reliable transportation and ability to work independently
- Flexibility to cover rotating evening shifts (4 PM - 12 AM)
- Basic knowledge of Charlotte area geography beneficial